FAQ
Ordering
WHAT IS THE RETURN POLICY?
We do not accept cancellations or returns. However, if there's an issue with your order within 24 hours of receipt (and the hair remains uninstalled and in its original packaging), we may consider an exchange.
HOW LONG IS THE SHIPPING PERIOD?
We are based in Chicago, IL. Please allow 5-7 business days for shipping within the US via USPS. Once your order ships, delivery times are dependent on USPS.
HOW MANY BUNDLES DO YOU NEED?
The number of bundles needed depends on the length and desired volume of your extensions.
As a general rule:
12-18 inches: 2-3 bundles
18-24 inches: 3-4 bundles
24 inches and longer: 4-5 bundles
Remember, the longer the hair, the fewer bundles you'll need.
If you prefer a fuller, voluminous style (like a celebrity weave), you may need more bundles. However, for shorter styles like bobs, 2 bundles are usually sufficient.
CAN MY EXTENSIONS BE COLORED/DYED?
Our extensions are made from 100% virgin human hair, meaning they haven't been chemically processed. This makes them perfect for coloring and styling.
However, please note:
Once colored, the hair will no longer be considered virgin.
Lightening the hair can compromise its integrity, leading to dryness or brittleness.
To maintain the health of your colored extensions, be sure to:
Condition them regularly.
Consider consulting a professional hair colorist for expert advice and application.
By following these tips, you can enjoy beautiful, vibrant hair extensions for a long time.
Shipping, Returns & Exchanges
What is the shipping policy?
After placing your order, you'll receive a confirmation email. Once your order ships, you'll receive another email with tracking information. Please note that shipping fees are non-refundable for returns.